Complaints and Feedback

We Want to Hear From You

Rift & Tide Africa aims to plan and support journeys with care. If something does not meet expectations, we want to know as soon as possible so we can understand the issue and respond appropriately.

During Travel

If a concern arises during travel, report it immediately to your guide, local representative, lodge manager or Rift & Tide Africa contact. Many issues can be resolved more effectively while you are still on the journey.

Waiting until after travel may limit what can be done.

After Travel

If you wish to submit feedback or a complaint after travel, email support@riftandtideafrica.com with:

• booking name;
• travel dates;
• itinerary reference if available;
• clear description of the issue;
• date and location where it happened;
• people or suppliers involved;
• supporting documents or photographs where relevant;
• the outcome you are requesting.

Review Process

We will acknowledge your message and review the information. Some issues may require supplier input, which can take time. We will aim to respond clearly and fairly.

Supplier-Related Concerns

Some services are delivered by independent suppliers. Where a complaint involves a lodge, airline, park authority, transport provider, permit office or activity provider, we may need to refer the matter to that supplier for investigation.

Good Faith

We ask that feedback be shared honestly and respectfully. We treat complaints seriously and expect all communication to remain constructive.

Contact

Customer support: support@riftandtideafrica.com Phone: +254713011458