Policies

Our Travel Policies

Rift & Tide Africa wants travellers and travel advisors to understand the important conditions that apply before booking. Safari travel involves advance supplier commitments, permits, accommodation deposits, domestic flights, park fees and services delivered by several partners across different countries.

These policy pages explain how we handle bookings, payments, cancellations, privacy, cookies, accessibility and travel responsibilities.

Key Policy Pages

Booking Conditions

Explains how bookings are confirmed, how payments work, what is included and excluded, and how supplier terms may affect your journey.

Cancellation Policy

Explains what happens if you cancel, if suppliers apply non-refundable charges, or if a trip must be changed because of circumstances outside normal control.

Payment Security

Explains how we communicate payment instructions, how to avoid payment fraud, and how we protect payment-related information.

Privacy Policy

Explains how Rift & Tide Africa collects, uses, stores and protects personal information.

Cookie Policy

Explains how the website may use cookies, analytics and similar technologies.

Travel Disclaimer

Explains the nature of safari travel, including wildlife unpredictability, changing conditions, health requirements, entry rules and third-party supplier services.

Accessibility Statement

Explains our approach to website accessibility and travel accessibility support.

Terms and Conditions

Explains the general terms that apply when using our website and booking services through Rift & Tide Africa.

Need Clarification?

If anything is unclear before you book, contact us before making payment.

Bookings and reservations: reservations@riftandtideafrica.com General enquiries: info@riftandtideafrica.com Customer support: support@riftandtideafrica.com